How does a customer request an assembly?
Once furniture arrives in the home or office, customers can call our
office to schedule an appointment. All appointments will be made in
window time increments of anywhere from 1 to 4 hour time frames.
Please have the place of purchase, item name, model and SKU# from
box or receipt available when calling. Customers are scheduled according
to available openings, and the work is usually completed within 24–72
hours (in most cases) depending on availability of assemblers and
prior service calls.
Is there a minimum order for assembly?
Yes,
our minimum charge is $65. |
Does
Robert's Assembly assemble floor models for retailers at on-site locations?
Yes. We do require a minimum service call of $65. However,
prices are based on a per model/SKU basis. Call the office for details.
Are there any travel charges?
Possibly. There are no travel charges
provided the customer lives within 25 miles of an assembler and/or
meets a minimum assembly price of over $200.00. Customers
will be informed of travel charges, if any, at time of scheduling.
Customers should call the office at 951-303-6494
during regular office hours: Monday–Friday
9:00 a.m.–5:00
p.m. and Saturdays 9:00 a.m.–12:00
p.m., the day prior to the scheduled assembly
to change or cancel the appointment, or as early as possible on the
day of the scheduled assembly. Robert's Assembly has voice
mail available 24 hours
a day, 7 days a week .
 |
Will
the assembler move the furniture?
Not
ordinarily.* Assemblers
will NOT move
the furniture before or after
delivery. It is the customer's
responsibility to have the
furniture placed in the room
where it is to be built
PRIOR to assembler's
arrival. If having furniture
delivered from retailer, please
have delivery personnel put
it in the room or carry it
upstairs at the time of delivery.
Robert's Assembly personnel
will not relocate cartons upstairs
or move them from one room
to another. A space of at least
THREE TIMES the WIDTH of the
carton should be cleared. Once
built, the assembled furniture
will be positioned in the room.
* Moving the new flat packed cartons after delivery* or pre existing furniture from room to room or relocating to another floor IS NOT included in the initial assembly quote, however, can be included for an additional charge. No discounts of any kind apply to moving charges.
*Relative to delivery services outside Robert's Assembly.
Does Robert's Assembly provide pickup and/or delivery services?
YES, for a nominal fee (varies according to individual customer's request, size of load, etc.), we will pick up and deliver your item(s) with or without assembly service requests.
Who
have you assembled for?
We have assembled home and office furniture for more
than 25 years for police officers, firefighters, doctors, lawyers,
accountants, insurance agents, principals, teachers, celebrities,
large and small companies, and many other customers and clients
of retailers that sell RTA furniture. We're licensed, bonded and
insured.
*Closet, Garage, and Kitchen installations, are separate services from furniture assembly and guaranteed in writing**, one full year from the date of installation. Call for additional information.
**Written under California Contract Agreement Law.
|
How
long does the assembly take?
Assembly time varies according to the
size of unit(s) and number of pieces. Robert's Assembly cannot commit
to specific time requirements. On average, a single item can take
anywhere from 1 to 5 hours.
 |
What
if an item is discovered to be broken, missing or defective at time
of assembly?
It is the customers responsibility to inspect the
furniture cartons for obvious signs of damage immediately upon pickup
or delivery of items. In addition, please inspect cartons to ensure
that the furniture is exactly what you ordered, i.e., quantity,
type, model, color, etc. Robert's Assembly personnel is not responsible
for any damages beyond our control, i.e., concealed damages, damages
due to factory defects, shipping mishandling, retail store mishandling,
delivery mishandling, missing parts, wrong item, wrong color, etc.
If a problem is discovered during an assembly at a customer's home
or place of business, Robert's Assembly personnel will notify the
customer immediately. The customer upon notification may elect to
have the furniture built with defects or may choose to have the
item(s) replaced by contacting the original place of purchase or
the manufacturer. If, at the time of assembly, the customer chooses
to replace or change the items and instructs Robert's Assembly personnel
to discontinue the assembly, the customer will be charged a minimum
$65 service call fee and will be instructed to reschedule
when missing pieces or new items arrive.
Does
Robert's Assembly guarantee their work?
YES, we provide
a written 60–day
warranty on any (new product) workmanship we do from
the date of assembly. This, however, does
not supersede the manufacturer's warranty
on the item itself.
Will the assembler remove the empty
furniture cartons after assembly?
Not ordinarily, removing empty cartons are not included in the initial assembly quote, however, can be included for an additional charge of $10.00 for one box removal and $5.00 for each box thereafter e.g. 2 box removal-additional $15.00 charge. No discounts of any kind apply to carton removal.
How does a customer pay for an assembly?
Payment is to
be made on the day of the assembly
immediately after services
are rendered for the items
built. Robert's Assembly accepts
cash and company checks*. Personal
checks* are welcome if presented
with valid identification.
Checks* should be made payable
to Robert's Assembly.
We also accept these
major credit cards:
Who should I contact if I have
a customer related question?
Please call
our office at 951-303-6494
or if calling from the San Diego area, you may call toll free at:
866-303-6494.
When
can a customer have an assembly done?
Furniture assemblies are performed Monday–Friday
8 a.m.–8 p.m. and Saturday 8 a.m.–5 p.m. However, please
call to schedule an assembly during our regular office hours,
Monday–Friday 9 a.m.–5 p.m. or Saturday 9 a.m.–12
p.m. Robert's Assembly is closed Sundays and holidays.
*
$35.00 SERVICE CHARGE
PLUS BANK FEES WILL BE
CHARGED FOR ALL DISHONORED
CHECKS.
License #901364 |
